At Virtual EV Labs (operated by Skill Coach India), we aim to provide high-quality virtual engineering simulation experiences. Please read this policy on cancellations and refunds before purchasing access.
01Nature of products and free sandbox
Virtual EV Labs offers digital educational services, interactive simulations and access licences. So that students and institutions can evaluate the platform before buying, Lab 01 (Battery & BMS sandbox) is free and open to explore.
02Cancellation policy
- Lab access is provided digitally as soon as payment is confirmed, so orders cannot be cancelled once a Lab ID has been generated and issued.
- If you made a duplicate payment by mistake, notify us within 24 hours of the transaction to cancel the duplicate charge.
03Refund policy
- Technical inaccessibility: if you have paid for lab access but a technical issue stops you from using the platform, and our support team cannot resolve it within 48 hours of your report, you are eligible for a full refund.
- Request window: refund requests must be emailed to admin@evguru.org within 3 business days of the transaction, with the payment transaction ID and your registered email/mobile number.
- Exclusions: no refund is issued for change of mind after accessing the paid labs, completing experiments or exporting PDF lab reports.
04Refund processing timeline
Once your refund request is verified and approved, the refund is initiated through our payment partner (Razorpay) and credited to the original payment source (bank account, credit/debit card or UPI) within 5 to 7 working days, subject to your bank’s settlement timelines.
05Contact for billing and refunds
Email admin@evguru.org, or reach us through the Contact page or your registered institutional coordinator.